Enter the FTP address from the report summary.Īnd your NAS login shown here is a pre generated report for demonstration once logged in open diagnostics, then archive then general system diagnostic. Once your report is generated, you need to log into the FTP service running on the NAS controller to retrieve it. Once complete, the number next to the gear icon will go back to zero. You can check on the progress of the reports being generated by clicking on the gear icon. This screen is a summary of the diagnostics report and where the diagnostics are being written, click finish to generate the reports. However, the report is too large for email. Here, we would normally be able to select where to generate the report. If you do not select an option, the report will be stored locally on the array. Here, we can select where to send the diagnostic reports. If you have disarrays grouped together, you would see other members of that group here. Both are selected here, you can select which disarray you would like to run diagnostics on. You can choose whether to generate diagnostics for the storage controller listed as PS series diagnostics or the NAS appliance listed as NAS cluster. Here, there's a pop up tools, menu, select diagnostic report and select next if you have a Dell support case number or would like to enter your own internal case number.Įnter it here below. It is important that all PS Series customers update SANHQ to version 3.4.1. Version 3.4.1 contains new certificates to resolve this issue. Here we've logged into group manager using our web browser in the lower left corner. Hello, SAN HQ 3.4.1 addresses an expired certificate issue where SAN HQ stopped uploading SupportAssist diagnostic packages to SupportAssist. Note: you might hit into the IBM installer bug during rpm install of SMclient-10.86. opt/dell/mdstoragemanager/*System_Storage_DS_Storage_Manager_10_InstallLog.log r-x- 1 root system 1008 /usr/SMclient/SMcliĬheck install log below for errors if you do not see " Congratulations. IBM System Storage DS Storage Manager 10 has been successfully installed to: Please choose the Install Set to be installed by this installer.ĮNTER THE NUMBER FOR THE INSTALL SET, OR PRESS TO ACCEPT THE DEFAULTĬongratulations. (accept the license agreement, type "enter" many times ) You have to register storage for user in Enterprise Manager or DSM Data Collector.Īllow access from the STOR2RRD host to the Enterprise Manager on port 3033 (HTTPS). If you use web tool Unisphere central for SC series then registration there is not enough. Unfortunatelly admin role is only the role which can get all performance data from the storage.
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